Ordering and Returns Policy

General Provisions

1.1
These Terms and Conditions of Purchase which include the Returns Policy, are applicable to any purchases made online at www.jvoptom.co.za , ("the Website"), any representations the Jan Vorster Optometrists retail outlet of your choice ("Jan Vorster Optometrists") makes to you and to any agreements concluded between you and Jan Vorster Optometrists.

1.2
The services provided under the Website are supplied by Jan Vorster Optometrists and its subsidiaries, its ultimate holding company and its subsidiaries ("Group").

Placing an order; acceptance of an order

2.1
The display of any items or promotions on this Website shall be construed as an advertisement and not as an offer. You will be making an offer to buy, which is subject to these terms and conditions, when you complete the on-line order form. If your offer is accepted by Jan Vorster Optometrists, this will result in a binding contract between you and us (“Contract”).

2.2
When you have submitted the order form you will receive a notification from us acknowledging that we have received your order and confirming the details of your order (including the full details of the store with which you are contracting) and your order number. Your offer to purchase a product is accepted by Jan Vorster Optometrists when your prescription has been verified and you have received an e-mail confirmation that the goods have been dispatched. The Contract will relate only to those products whose dispatch we have confirmed in the email confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate email confirmation.

2.3
Payment will be processed after receipt of your order but prior to dispatch.

2.4
Jan Vorster Optometrists may not be bound by its acceptance of your offer if there is an error in any advertisement or representation made by Jan Vorster Optometrists associated with it, including, but not limited to, any pricing error on the Website. In such event, we will inform you as soon as possible after receiving your order and give you an option to cancel your order.

2.5
As your order is processed you will be informed by e-mail or telephone if any of the products ordered are not available or if there is a problem with your order.

2.6
If any goods ordered are not available, Jan Vorster Optometrists may offer you substitute products of equivalent quality and price. If Jan Vorster Optometrists are unable to offer substitutes or you do not agree to accept such substitutes Jan Vorster Optometrists reimburse your payment within 10 days of the date Jan Vorster Optometrists receives your order (Refunds Policy). The Contract will only relate to those products whose dispatch we have confirmed in the email confirmation. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate email confirmation.

2.7
Orders can only be accepted from residents in the Vaal Triangle for delivery in the Vaal Triangle.

Your Account

3.1
When you first register on the Website as a customer you will be required to complete an online registration form.

3.2
You are responsible for the security and proper use of your password and must take all reasonable steps to ensure that the password is kept confidential.

Payment

4.1
Payment will be processed after receipt of your order but prior to dispatch.

4.2
The prices stated on the Website are inclusive of VAT (where payable). No delivery fee will be charged within the Vaal Triangle. The price of any product will be as quoted except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an email confirmation. Our site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced. We will verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an email confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mis-pricing.

4.3
We process payment by internet payment once you place an order with us. However, if you order contact lenses on their own without prescription glasses, payment will only be processed once your prescription is verified. Your credit/debit card details will be encrypted to minimize the risk of unauthorized access or disclosure.